THE QUEENSLAND boating industry has launched a hard-hitting state-wide promotional campaign to weed out shonky marine dealers. The Boating Industry Association of Queensland (BIAQ) has enlisted the help of Ken Brown, qualified marine master and media personality, to spearhead the project. This campaign encourages the public to deal only with BIAQ members, who abide by a Code of Ethics that ensures members are fair and honest.
BIAQ President John Saunders said organizations are expelled from the Association if there are unresolved customer complaints.
“BIAQ has a resolution process to deal with consumer complaints, Mr Saunders said. “Members who don’t abide by the Code of Ethics and resolve disputes with the public are expelled from the Association. The public is being encouraged to deal only with BIAQ members to ensure satisfaction.”
A major problem with rogue dealers is a criminal act known as ‘conversion’. This involves the public supplying boats or marine equipment to dealers to sell on consignment.
“Sometimes money is withheld for long periods,” Mr Saunders explained, “and, in extreme cases, is not handed over at all.”
Mr Saunders added the boom in boating had prompted the BIAQ to ensure retailers did the right thing by the public. – BIAQ.Reads: 822